Privacy Policy
Last Updated: 2025/06/24
This Privacy Policy sets out how the collection, usage, and protection of the personal data or information ("Data") which we may collect from or about you. This Privacy Policy applies to all individuals whose Data may be collected and handled, whether as controller or processor, by DramaLord Limited (collectively referred to herein as "DramaLord", "we", "us", or "our"). This Privacy Policy is an integral part of and governed by our User Terms of Service. Within this Privacy Policy ("Policy"), our products and services are referred to as "Service(s)".
DramaLord is firmly dedicated to safeguarding the privacy of those who utilize our products and services (hereafter known as "users" or "you"). In the course of providing the Services, we may gather and utilize your personal information. Your personal data's security is a top priority for us. Thus, this policy is designed to elucidate how DramaLord, acting as a data controller, gathers and manages personal data (also known as "Personal Information") that you share or disclose to us. We may also function as a data processor when handling your personal data received or acquired from third parties.
We urge you to peruse this Policy (particularly the parts emphasized in bold or underlined) thoroughly prior to using the Service, so you can make an informed decision. Should you disagree with this Policy, kindly refrain from registering, logging in, accessing, or using the Service, and from sharing your personal data with us. If you prefer that we not utilize specific types of your personal data in line with this Privacy Policy, be aware that we might then be unable to offer you certain portions of our Service, you may lose access to and/or the ability to use particular features of our Service, and your overall customer experience could be impacted.
We are committed to processing your Data in accordance with the required standards. This includes protecting your privacy and ensuring the security of your Data in compliance with, in particular and where applicable, the requirements of The Hong Kong Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (the "PDPO"), Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the "GDPR"), The California Consumer Privacy Act of 2018 (the "CCPA") where applicable.
Information We Collect
Our primary objective in collecting your Data is to facilitate a more efficient and enjoyable experience for you and other users when utilizing our products and services. We strive to create a secure and engaging online environment for all users, and the collection of Data aids us in achieving this aim.
We may collect, use and hold a range of different Data about you:
- Contact details including account name, mobile number, email address
- Data that you have shared with third party social media platform operators (e.g. account login name, profile picture, contact details, language preference)
- Account details or Data relating to Services registered with us including account name, account numbers and/or service numbers
- Device specific information such as hardware model, operating system, version, GAID(Google Advertising ID)/IDFA(Identifier For Advertising), setting configurations and software and mobile network configuration
- Information about how you use our Services such as region information
- Transaction data - In order to complete transactions and fulfill orders, we may collect data related to your order on the Service (e.g., transaction history), payment information required to complete the transaction
- All Data requested by applicable government authorities to enable us to comply with or in connection with any law, rule, regulation, judgment or court order
Web and App Activity Data:
- Browser type, version and user agent
- Operating system
- IP (Internet Protocol) address
- Connection data, statistics on page views and/or referral URLs
- Device ID, location(region)
- Videos watched or searched for
- Links or images clicked on
- Cookies and similar technologies and/or browser, app or web server log data
- Device and software characteristics and/or configuration
How We Collect Information
Information you provide directly:
- Information you supply when registering for a service account or using DramaLord
- Information you share with other users through the service and the information you save when using the service
Information we obtain about you:
- Log information, location information, and device information, which we collect, aggregate, and record when you use the Services
Information we obtain from third parties:
- Single sign on platforms (Google, Apple, Facebook, etc.)
- Related entities, business partners, or other customers
- Publicly available sources
- Your visits on our websites, or mobile or TV apps
- Your participation in surveys or marketing promotions organized by us or on our behalf
How We Use Your Data
We may collect, retain and use your Data for purposes such as:
Assisting you with registration and login
To provide you with our services, you need to supply basic registration or login information, such as Email address, mobile phone number, account name, language preference, and profile picture, to create an account. You may also use a third-party platform account supported by us to log in to DramaLord.
Providing Search Services
When utilizing the search function in DramaLord, we collect your search terms, browsing history, browsing duration, and interaction frequency. This information helps us deliver the content you need and services that may interest you more.
Offering Top Up, Subscription and Inquiry Services
When you Top Up (purchase coins in DramaLord), we will collect details about your order and payment information. If you are using any third-party payment services to process your payment, you will provide your information directly to the third-party payment company.
Providing Information Display and Recommendation Services
We may use your information (such as interests, personalized tags, browsing and search history, device information, usage habits, location information, order information, etc.) to extract your browsing, search preferences, behavior patterns, and location information through recommendation algorithm modeling, programming, advertising models, user behavior analysis, and user profiling.
Enhancing Our Services
We may invite you to participate in service-related surveys to help us improve existing services or design new ones; simultaneously, we may use your information for software updates.
Information Sharing, Transfer, and Disclosure
We will not share your information with any third party outside of DramaLord without your consent, except in the following situations:
Sharing
- To provide you with our services through partners and third parties (payment services, data services)
- To maintain and enhance our services
- To achieve the purposes described in how we use your Data
- To comply with applicable laws and regulations, protect us and our affiliates or partners, you, other users, or public interests
- To assist you in resolving disputes or conflicts with others as per your legal requirements
- We may share your personal information with our payment processors as necessary to complete payments, process disputes, and/or process refunds
Transfer
As our business continues to evolve, we may engage in mergers, acquisitions, asset transfers, or similar transactions, and your information may be transferred as part of such transactions. We will require new companies and organizations that hold your information to continue to be bound by this Policy.
Disclosure
We will only disclose your information in accordance with applicable laws and regulations, mandatory administrative enforcement, or judicial requirements. We will require the recipient to produce corresponding legal documents, such as subpoenas or investigation letters.
Data Security
The Data we collect and generate in the Services is stored in the United States or any other country in which we or our affiliates, partners or service providers maintain facilities or business operations. We will take measures to protect your information, including:
Technical Measures
We will adopt security protection measures in line with industry standards, including establishing reasonable system specifications and security technologies to prevent unauthorized access, modification, and loss or damage to your information.
Access Control
We only allow employees and partners who need to know your information to access it, and we have set up strict access control and monitoring mechanisms for this purpose.
Data Minimization
We will take all reasonably practicable steps to ensure that irrelevant information is not collected.
Incident Response
We have formulated systems to clarify the classification and grading standards of security incidents and the corresponding procedures, and we have established a special security incident emergency response team.
Your Rights
We take all reasonable precautions to ensure that the Data we collect, retain, use and disclose is accurate, complete and up-to-date. You have a right to request access to, and correction of, your Data and we recommend that you:
- Let us know if there are any errors in your Data
- Keep us up-to-date with changes to your Data
If you wish to access or amend any of your Data we hold, or request that we delete any of your information that is no longer necessary for the provision of our Services, you may contact us in the manner as set forth under the "How to Contact Us" section.
California Consumer Privacy Act (CCPA)
The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (the "CCPA"), provides certain verified California residents with specific rights.
Your CCPA Rights
Information Access Rights
California residents have the right to request disclosure of information about our collection and disclosure practices.
Information Deletion Rights
California residents have the right to request that we delete personal information we collected and retained.
Information Correction Rights
California residents have the right to request correction of inaccurate information we hold.
Non-Discrimination
We do not discriminate against you as a result of your exercise of any of these rights.
Children's Privacy
DramaLord is made for the general public. We do not knowingly collect data from children as defined by applicable law without the prior consent from their parents or legal guardians or as otherwise permitted by applicable law. If you are a parent or guardian and you believe we have inadvertently collected information from your child or used/shared information from your child through our products and services without your consent, please contact us at [email protected] and we will remove the data to the extent required by applicable law.
Policy Updates
This Privacy Policy may be amended from time to time and all handling of Data will be governed by the most recent version of this Privacy Statement, available on our website. For all issues and inquiries regarding our compliance with our obligations under the GDPR and CCPA where applicable, and any request for access to, correction or deletion of your Data, please contact us.
How to Contact Us
For all issues and inquiries regarding our compliance with our obligations and any request for access to, correction or deletion of your Data, please contact us: